You can track your order once it is dispatched. An email and SMS will be
sent with a tracking code and link. It you have any confusion you
can email to us at support@theshophaul.com or Whatsapp 9959426367

Kindly note that all exchanges are accepted only for size issue & returns only for the wrong product received within 3 days of delivery (including the day of delivery).
We can exchange the product with another size or the correct product of the same value. We do charge Rs 60 for reverse Pickup.
If the value of the new exchange product is higher then there will be extra charges (difference in the amount of product). It needs to be paid online.
The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.
We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to our customer support executives at support@theshophaul.com along with the details of the order, the nature of the issues, and photographs of the defective product.
Also, do note that the colour of the T-shirt and design may slightly vary from the ones displayed on our website, social media pages and ads.
Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
Also, in the event, on our verification, it is observed that the defect is incurred due to any of your actions or omissions, then we will not be responsible for refunding the amounts paid to you.
To avoid such issues. Do not accept the damaged package at the time of delivery.
We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.
Exchange/Return requests will only be processed once per order.
Any Product Used/Washed Once Cannot be Exchanged or Refunded.
You can cancel your order within 6 hours after the order is placed. After that, the order enters the processing phase and it is difficult for us to cancel the order. If the request for cancellation is raised after 6 hours Rs 150 will be deducted from the refund amount provided that the order is not shipped. The amount will be returned through upi, gpay or bank transfer.
Cash on Delivery Charge is not refundable.
Any product bought during the sale or with a discount code will not be eligible for a refund.
Free exchange on Size issues but no Refund on Size issues.